Privacy Policy

1. About Us

1.1 We are My Delhi Limited (referred to in this Policy as “we”, “us” or “our”). Our head office is located at My Delhi Indian Streetery, 87A Clayton Street, Newcastle, NE1 5PY. We are registered at Companies House with company number 11926229.

1.2 Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers (collectively, “Personal Data”). We understand that your privacy is important to you and that you care about how your Personal Data is used.

1.3 We respect and value the privacy of everyone who interacts with us, whether by visiting our websites, engaging with us on social media, or accessing our services in any other way. We will only collect and use Personal Data in ways that are described in this Policy, and in a way that is consistent with our obligations and your rights under the law.

1.4 For the purposes of applicable data protection law (including the EU law version of the General Data Protection Regulation (EU 2016/679) and the Data Protection Act 2018)(collectively the “Data Protection Legislation”) we are a ‘data controller’ of your Personal Data.

1.5 Where applicable, this policy should be read alongside our: (i) reservation terms; (ii) shipping policy; (iii) wi-fi terms of use; and (iv) Cookie Policy.

2. What Personal Data do we collect?

2.1 We may collect Personal Data when you interact with us, including but not limited to:

• Information you provide when making a reservation (such as contact name, phone number, email address, and any additional notes);
• Transaction and billing information when you make purchases at our restaurant (e.g., your purchase and credit/debit card details used to process a payment);
• Information you provide when making purchases from our online store (such as contact name, phone number, email address, delivery address, and transaction and billing information);
• Records of your communications with us via phone, email, or social media;
• Feedback you provide;
• Information you provide when entering a competition or promotion, including name, address, email address, and phone number;
• Information you provide when buying or redeeming vouchers or loyalty cards; and
• Information we receive from other sources, such as web browser type and version, operating system, the website you came from and exit to, your Internet Protocol address, your browser settings, and the date and time of your visits, through tools like Google Analytics.

3. How do we use Personal Data?

3.1 We process Personal Data for the following purposes:

• Fulfilling agreements with you, communicating with you, and providing customer services;
• Managing, operating, and improving our services online, by email, phone, or in our restaurant (including enabling you to manage your marketing preferences);
• Managing access to wi-fi services while in the restaurant;
• Monitoring our premises via CCTV cameras to prevent, investigate, and/or report fraud, terrorism, misrepresentation, security incidents, or crime, in accordance with applicable law;
• Communicating, investigating, and handling any queries, complaints, or feedback;
• Administering our website and internal operations, including troubleshooting, data analysis, testing, and research;
• Ensuring compliance with applicable laws and regulations, including for regulatory, tax, and investigative purposes;
• Delivering tailored and targeted advertising (including via Facebook look-a-like and custom audiences);
• Conducting market research and surveys, including by using service providers and third-party CRM systems; and
• With your consent and/or where permitted by law, using your Personal Data for marketing purposes, such as contacting you with information, news, and offers. If you change your mind, you can always opt out of receiving such communications by clicking the unsubscribe link in an email.

4. Who will your Personal Data be shared with, and where?

4.1 We will share your Personal Data:

• With our suppliers and service providers working for us, such as payment providers, reservations service providers, communications providers, wi-fi service providers, and advertising platforms;
• With our professional advisers and insurers;
• With third parties engaged in credit verification, fraud prevention or detection;
• With government, regulatory, and law enforcement authorities if required;
• Purchasers (and prospective purchasers) of shares or business assets, or investors (and prospective investors) in us (together with their professional advisers);
• We will obtain your express opt-in consent before sharing your Personal Data with third parties for marketing purposes, and you will be able to opt-out at any time.

5. What cookies will be used on the website?

5.1 Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website, collect information to help us improve our website, and target marketing and advertising to website visitors.

6. How long will you hold my Personal Data?

6.1 We will keep Personal Data for as long as necessary to fulfill the purpose for which we obtained it. Thereafter, subject to certain exceptions, we will retain Personal Data until the earlier of: (i) a short period of time after you ask us to stop doing so (to allow us to implement your request); or (ii) 24 months after your last active engagement with us. If almost 24 months have expired since your last active engagement with us, we will contact you to check if you still want to hear from us. If you confirm you do, this will reset the 24-month period to zero.

6.2 We also keep a record of your email address if you have unsubscribed or asked us not to send you direct marketing, so that you do not receive marketing emails in the future.

6.3 By law, we have to keep some information about our customers for extended periods after they cease to be a customer. This might be for contractual, financial, tax, or regulatory purposes. We may also keep a record of correspondence relating to queries and complaints for as long as reasonably necessary if we believe there is a prospect of litigation or an insurance claim.

6.4 In some circumstances, you have the right to ask us to delete your Personal Data: see paragraph 11 below for further information.

6.5 In some circumstances, we will anonymize your Personal Data (so it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without the need to notify you.

7. Where will we send your Personal Data?

7.1 While our servers are kept in the UK, My Delhi uses service providers around the world. Consequently, your Personal Data may be transferred, stored, and/or processed in countries outside of the UK and Europe (the “EEA”). This may include countries where the local laws do not provide the same level of data protection as those in the EEA or the UK. For example, some of our suppliers are based in the US and India.

7.2 Where this is the case and we transfer Personal Data outside of the UK/EEA, we use specific approved contracts that ensure the same levels of Personal Data protection that apply under the Data Protection Legislation. Please email [Insert Email Address] if you would like more details.

8. Telephone call monitoring

8.1 If you contact us by telephone, we may monitor or record the call for training purposes and to improve the quality of services that we provide to you.

9. Third-party links

9.1 Our website sometimes contains links to other websites. If you follow these links, please be aware that such sites have their own privacy policies which you should check — we don’t accept any liability for these sites or the information they collect.

10. Minors

10.1 We do not knowingly collect or store any Personal Data about children under the age of 13, and we do not offer any of our products or services directly to children under the age of 13.

11. How can you access your Personal Data?

11.1 If you want to know what Personal Data we hold about you, you can ask us for details and a copy of it. This is known as a “subject access request”.

11.2 All subject access requests should be made in writing and sent:

By email to hello@mydelhistreetfood.com; or

By post to: The Data Protection Officer, 87A Clayton Street, Newcastle, NE1 5PY. There is no charge for a subject access request unless your request is ‘manifestly unfounded or excessive’ in which case we may charge you a fee.

We will respond to your subject access request in accordance with the guidelines provided by the relevant data protection authority.

12. What rights do you have regarding Personal Data?

12.1 Under Data Protection Legislation, subject to some exceptions, you have the following rights:

• The right to be informed about our collection and use of your Personal Data;
• The right to access the Personal Data we hold about you;
• The right to have your Personal Data rectified if any of your Personal Data held by us is inaccurate or incomplete;
• The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your Personal Data that we hold;
• The right to restrict (i.e., prevent) the processing of your Personal Data;
• The right to object to us using your Personal Data for a particular purpose or purposes;
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your Personal Data, you are free to withdraw that consent at any time;
• The right to data portability. This means that, if you have provided Personal Data to us directly, you can ask us for a copy of that Personal Data to reuse it elsewhere or ask us to transfer it to a third party; and
• Rights relating to automated decision-making and profiling.

12.2 For more information about our use of your Personal Data or exercising your rights as outlined above, please contact us using the details provided in paragraph 14.

12.3 Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

12.4 If you have any cause for complaint about our use of your Personal Data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would hope, however, that you give us the chance to resolve any complaint before you do this.

13. Facebook Ads

13.1 We may use Facebook advertising services to deliver content to you while you are using the Facebook platform. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and/or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and tracking technologies and to update your settings.

13.2 Please note that even when you have opted out via the methods described above, you may still see our non-targeted adverts whilst you are online if your interests’ settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control this.

14. Accessibility and Inclusivity Policy

At My Delhi, we are committed to making our restaurant experience welcoming, accessible, and inclusive for all. We believe everyone should feel comfortable dining with us, regardless of physical ability, dietary needs, or background.

14.1 Accessible Facilities

All My Delhi restaurants are equipped with accessible toilets to ensure that every guest can enjoy their visit without barriers. Our team is always on hand to provide assistance where needed.

14.2 Welcoming All Communities

We celebrate diversity and inclusivity. Whether you're dining with family, friends, or colleagues, we welcome people from all walks of life and are dedicated to providing an inclusive environment for all.

14.3 Allergen Awareness

The safety and well-being of our guests are a top priority. That’s why we have implemented a robust allergen policy. We have drastically reduced major allergens across all of our dishes, including the complete removal of nuts and peanuts. Our team is knowledgeable about the ingredients we use and is happy to help you make informed choices when dining with us.

If you have any questions or specific needs, please don’t hesitate to ask our staff, who will ensure your experience at My Delhi is both enjoyable and safe.

15. Sustainability Information

At My Delhi, we are committed to doing our part for the environment. As a modern restaurant, we recognise the importance of sustainability and strive to minimise our environmental impact through conscious decisions in our daily operations.

15.1 Energy-Efficient Appliances

To reduce our carbon footprint, we use energy-efficient appliances throughout our kitchens and dining areas. This helps us lower energy consumption while maintaining the high standards our customers expect.

15.2 Sustainable Packaging

We aim to use sustainable, eco-friendly packaging wherever possible, especially in our takeaway services. This includes using recyclable and biodegradable materials, contributing to the reduction of single-use plastics in our supply chain.

15.3 Local and Responsible Sourcing

Wherever possible, we prioritise sourcing fresh ingredients from local suppliers. This not only supports local farmers and producers but also reduces the transportation emissions associated with long-distance shipping.

15.4 Waste Reduction

We are committed to reducing food waste by carefully planning our menu and portion sizes. Any surplus food is responsibly disposed of, and we actively explore partnerships with local initiatives to donate unsold, unused meals to those in need.

Our sustainability journey is ongoing, and we are always looking for new ways to minimise our impact on the planet while continuing to deliver the vibrant and authentic flavours My Delhi is known for.

16. Contact us

16.1 If you have any questions or concerns about how we use your Personal Data or this Privacy Policy, please get in touch with us:

By email at hello@mydelhistreetfood.com; or

By post to: The Data Protection Officer, 87A Clayton Street, Newcastle, NE1 5PY.

17. Changes to this policy

17.1 We may change this policy from time to time. The latest version will be uploaded to the My Delhi website and will take precedence over earlier versions. If we consider any changes represent an important change to how we use your Personal Data, we will notify you.